Service Management for Microsoft Dynamics 365 Business Central  

 

Transform Customer Interactions with Integrated Sales and Service Management 

 

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Empower your service team to efficiently manage and deliver outstanding service to your customers

 

Effectively manage and deliver outstanding customer service with Business Central Service Management functionality. Whether you need to keep track of contracts, warranties, SLAs, mobile service management, equipment tracking or maintenance schedules, Business Central provides the tools and insights necessary to ensure seamless and efficient service operations to boost your customer experience and loyalty. 

 

Deliver better service experiences with streamlined planning, dispatching, and service contract management. Assign personnel to work orders based on their skills and availability and establish service level agreements with customers. Track service levels, response times, and the service histories of each contract, including service items, parts, and resources to successfully measure contract profitability.  

Maximise Service Efficiency and Customer Satisfaction 

 

Automate to elevate!  Say goodbye to manual processes using automation 

Project Planning & Dispatching

 

 


Service Planning

Service Contract and SLA Management

 



Resourcing


 

 

Service Contract and SLA Management

 



Capacity Management


 

Service Price Management

 



 

Costing & Billing


 

Why Business Central for Service Management?

Enhanced Efficiency

Automate routine tasks to streamline sales processes saving time, increasing efficiency and reducing errors.

Align Resources

Effectively align your resources with access to insights on services tasks, workloads and skills to ensure you meet your SLAs.

Seamless Integration

Seamlessly integrate with other business functions in the business like sales, finance and inventory for a holistic approach.

Cost Reduction

Lower operational costs through reduced manual work and improved process efficiency.

Insightful Decision Making

Access real-time data and analytics for informed business decisions on contract status, SLA’s, resourcing and much more.

Maximise Performance

Maximise performance with comprehensive service tracking to monitor service orders, equipment and maintenance schedules with ease.

Improve Customer Experience

Deliver timely and reliable services, hit your SLAs and provide effective contract management to drive customer loyalty & satisfaction.

Increase Revenue

Deep dive into service management data to increase your revenue by identifying cross sell and up sell opportunities for additional products or services.

Facilitate Scalability & Growth

Scale your service management operations effortlessly as your business and customer base grows.

Want to learn more about how Business Central can transform your service operations?

 

Other Functionality Areas

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